Free online learning for government employees.
How Omnichannel Communications Elevates CX
To improve the constituent experience, agencies need to ensure services are available through whatever channels constituents prefer. In this video interview, Michael "M.J." Jackson, Global Head of industries at Docusign, discusses how multichannel communications drives better outcomes.
Related Videos
Apr-25-2025
Identity solutions have played an essential role in cybersecurity for more than 20 years. But agencies are beginning to realize...
Why It's Time to Take an Identity-First Approach to Security
Apr-25-2025
Security capabilities are just one aspect of an identity-based security solution. As agencies increasingly rely on cloud- and s...
How to Get Your Identity-Based Security Up to Speed
Apr-23-2025
To get feedback from constituents, agencies often ask them to complete a short survey whenever they visit the website or conduc...
How to Gain Deeper Insights Into the Constituent Experience
Apr-23-2025
One of the most common tools for measuring the constituent experience is the user survey. But there's a problem with that: Even...
To Get a Better Measure of CX, Watch and Learn
Apr-11-2025
Between return-to-office mandates and an evolving threat landscape, network and security modernization initiatives have taken o...
New Modernization Priorities Put Focus on Converged Solutions
Apr-11-2025
For years, many federal agencies have looked at networking and cybersecurity as separate functions. But that approach has run i...
How to Bring Greater Efficiency to Network and Cyber Operations
Apr-10-2025
Agencies use multiple, often isolated security systems to monitor everything from cyber risk to fire alarms — but the lack of i...
From Siloed to Seamless: The Need for Integrated Security Monitoring
Apr-10-2025
Agencies maintain an array of security systems to monitor everything from cyber risk to fire hazards — but the lack of integrat...
What Integrated Security Monitoring Means, and Why Agencies Should Care
Apr-08-2025
In state and local government, some of the most valuable data is not found in traditional databases. It’s found in the wide var...
How AI Can Unlock Insights From Documents, Video and Other Content
Apr-08-2025
For state and local agencies, some of the most valuable data about their operations and services are not found in traditional d...
How to Use AI to Get More Insights out of Unstructured Data
Apr-02-2025
Agencies work hard to inform and engage constituents, and modern technology plays a critical role. But technology alone isn’t t...
Digital-First Communications: Reaching People Where They Are
Apr-02-2025
Modern technology can help agencies reach constituents, but it’s what agencies do with those tools — the communications strateg...
How Digital-First Communications Improve CX
Jan-09-2025
With the risk of fraud being omnipresent, agencies must take every possible measure to strengthen the digital identity verifica...
How to Balance Security and CX in the Digital Identity Verification
Jan-09-2025
Agencies must take every feasible measure to safeguard against the omnipresent risk of fraud through the identity verification ...
Reduce Fraud and Improve CX Through Digital Identity Verification
Nov-01-2024
Personalized messaging helps agencies deliver significantly better CX, improve lives and build trust in government. In this vid...
Personalization Drives Better CX
Nov-01-2024
By personalizing their constituent outreach, agencies can enhance community engagement significantly, improve lives, and build ...
How Personalization Improves CX
Nov-01-2024
To improve the constituent experience, agencies need to ensure services are available through whatever channels constituents pr...
How to Deliver High-Quality Omnichannel CX
Apr-23-2020
Many government agencies use identity and access management (IAM) solutions to manage which employees can access which IT resou...
How to Create Secure, Seamless Citizen Services
Mar-12-2020
Government leaders have prioritized addressing improper payments and citizen safety in government programs for decades, but now...