Virtual Summit Session 2 - What the Workforce Needed to Move Forward in Innovation

Lightning Talk 1: Innovation in the Cloud
-Joel Lipkin, COO, Four Points

Legacy systems are causing agencies to get stuck in an innovation rut. Join us to hear from Four Points Technology, on how government agencies can leverage cloud services and solutions to drive innovation forward.

Lightning Talk 2: Where to Next: The Evolution of Gov Customer Experience
-Quinn Chasan, Head of Customer Analytics, Public Sector, Google Cloud Government

On the heels of a quiet change to OMB guidelines requiring Federal agencies to take ‘Customer Experience’ more seriously. The administration released a new executive order codifying this language into immediate action, calling on agencies to reform critical, citizen-facing operations. Additionally, the COVID-19 pandemic has greatly accelerated the digital transformation of State & Local governments in several ways, showing a path to a new era of public sector capability. In this lightning keynote, we’ll walk through what customer experience can look like when it's optimized for public sector organizations.

Gov Lightning Keynote: How to Make Change a Reality - How to Unlock Innovation
-Jill Marlowe, Digital Transformation Officer, NASA

In this gov lightning keynote, you will hear from a government innovator at NASA who has worked through red tape to find creative ways to modernize.