How AI Can Transform Government Service Delivery

Whenever a constituent interacts with an agency, whether requesting information or accessing services, the quality of that engagement often comes down to data. Does the employee or system have access to data needed to provide a helpful response? In this video interview, Chris Dilley, Field Chief Technology Officer and Chief Architect for U.S. State and Local Government at ServiceNow, shares examples of how artificial intelligence (AI) and generative AI can help agencies transform constituent engagements.