Whether it’s a hurricane, fire, insider threat or outdated systems, disaster can strike at any point for a government agency. H...

In order for customer experience (CX) efforts to be successful, they need support and buy-in from all levels of your organizati...

Government agencies face unique challenges in securing and managing grants, which are vital for fostering sustainable developme...

For the past 10 years, cybersecurity has been the top priority facing Chief Information Officers. Now, many state and local age...

Is your agency actively investing in its employees? Failure to do so can mean high turnover and the loss of critical skills and...

“One bad apple can ruin the bunch.” Regarding team and organization performance, this adage is right on the money. Negative, un...

Session 2: Innovate Your Tools Government Keynote 2: Sometimes Shiny New Tools Work - Frank Indiviglio, Chief Technology Offic...

Session 1: Innovate Your Operations Government Keynote 1: How to Bring a Culture of Change to Your Organization - David Larrim...

Public surveys are a critical CX tool for gauging your services’ effectiveness and measuring constituent engagement. But if you...

Keeping up with advances in technology can feel like a full-time job. And there’s a lot out there, from AI and automation to qu...