Human-Centered Design in CX

A key element of CX is improving your customer’s experience. So, it seems obvious that you would need to incorporate human-centered design (HCD) into the process. But surprisingly that step is often overlooked.

Specifically, you’ll learn:

- What human-centered design is and how it can be applied to CX.
- Use cases of successful human-centered design CX projects.
- Where human-centered design can encounter barriers.

Watch on demand to hear from a government leader and your peers about how they have added HCD to their CX practice.