GovLoop Academy

The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services to the public and acts as a steward of taxpayer dollars. This video, developed in collaboration with...

Trust is the foundation of constituent services. One of the most common ways to diminish that trust is to develop services that are clunky or confusing to use. This video, developed in collaboration with National Government Ser...

Manual, paper-based processes are a losing proposition both for government employees and the constituents they serve, leading to long processing times, more frequent errors and frustrating interactions. This video, developed in...

What's the best channel for reaching your constituents? There's no easy answer. Some say the web or email, while others look to mobile, social or chat. In this video, developed in collaboration with Adobe, we look at how to dev...

Constituents expect a lot when they look for information on government websites. They want content that's easy-to-find, up-to-date and tailored to their needs. This video, developed in collaboration with Adobe, will discuss how...

It's pretty easy to tell when people find your website difficult to use. You can tell from basic web metrics if people are bouncing around more than they should or abandoning your site altogether. But you can't fix the problem ...

Here's the deal: In a recent survey, 4 out of 5 respondents rely on digital methods to get information about public services. But nearly 3 out of 4 say it's frustrating trying to find information on government websites. This vi...

Sustainability is not just a passing fad. It's a critical lens that every community needs to bring to their governance efforts. In this video, developed in collaboration with Infor, we look at four pillars of sustainability and...

State and local governments have faced a monumental task managing the distribution of COVID-19 vaccines. This video, developed in collaboration with Google Cloud, highlights the vaccine distribution as a use case for how cloud ...

Never mind the pandemic. Legacy systems and paper-based processes aren't a winning combination in the best of times. So, let's talk about a different approach to managing content, both to support employee collaboration and impr...