Free online learning for government employees.
Delivering Vaccines Intelligently With Integrated Systems
State and local governments have faced a monumental task managing the distribution of COVID-19 vaccines. This video, developed in collaboration with Google Cloud, highlights the vaccine distribution as a use case for how cloud can help agencies meet complex and pressing challenges.
Related Videos
Jul-10-2023
Manual, paper-based processes are a losing proposition both for government employees and the constituents they serve, leading t...
Going Paperless — Automating and Digitizing Workflows for Government Services
Jun-15-2023
What's the best channel for reaching your constituents? There's no easy answer. Some say the web or email, while others look to...
Meet Constituents Where They Are Through Omnichannel Communications
Jun-02-2023
Constituents expect a lot when they look for information on government websites. They want content that's easy-to-find, up-to-d...
How to Engage Constituents With Consistent, Dynamic Digital Experiences
May-25-2023
It's pretty easy to tell when people find your website difficult to use. You can tell from basic web metrics if people are boun...
How to Use Data and Analytics to Drive Better Constituent Experiences
May-17-2023
Sustainability is not just a passing fad. It's a critical lens that every community needs to bring to their governance efforts....
Sustainability as a Modern Approach to Community Governance
May-05-2023
Here's the deal: In a recent survey, 4 out of 5 respondents rely on digital methods to get information about public services. B...
Embracing an Experience Driven Government Strategy
Dec-02-2022
Trust is the foundation of constituent services. One of the most common ways to diminish that trust is to develop services that...
Human-Centered Design is Critical to Rebuilding Trust in the Government
Jan-25-2021
Never mind the pandemic. Legacy systems and paper-based processes aren't a winning combination in the best of times. So, let's ...
How to Digitize Mission Processes and Improve Customer Experience
Oct-30-2020
Agencies have mission needs and workforces that constantly change. But too often, agencies can’t hire the necessary talent fast...
Closing the Skills Gap: Best Practices in Staff Upskilling, Reskilling and Continuous Learning
Oct-06-2020
Many agencies have been turning to open source, which is code that’s freely available, to enable innovation and get away from p...
Why You Need Support for Open Source Code
Nov-16-2021
Agencies need to get creative. They need to find new ways to connect with constituents, reduce backlogs and meet new demands fo...
Backlogs, Be Gone: Case Studies in Contact Center Transformation
Sep-09-2021
There's so much that can go wrong when employees try to collaborate online: Applications proliferate, processes break down, inf...