Free online learning for government employees.
Sustainability as a Modern Approach to Community Governance
Sustainability is not just a passing fad. It's a critical lens that every community needs to bring to their governance efforts. In this video, developed in collaboration with Infor, we look at four pillars of sustainability and how IT can help.
Related Videos
Oct-03-2024
The emergence of a new generation of AI-based tools and solutions has the potential to transform how the IRS delivers services ...
An AI-Empowered IRS: Revolutionizing Taxpayer Services and Operations
Jul-10-2023
Manual, paper-based processes are a losing proposition both for government employees and the constituents they serve, leading t...
Going Paperless — Automating and Digitizing Workflows for Government Services
Jun-15-2023
What's the best channel for reaching your constituents? There's no easy answer. Some say the web or email, while others look to...
Meet Constituents Where They Are Through Omnichannel Communications
Jun-02-2023
Constituents expect a lot when they look for information on government websites. They want content that's easy-to-find, up-to-d...
How to Engage Constituents With Consistent, Dynamic Digital Experiences
May-25-2023
It's pretty easy to tell when people find your website difficult to use. You can tell from basic web metrics if people are boun...
How to Use Data and Analytics to Drive Better Constituent Experiences
May-05-2023
Here's the deal: In a recent survey, 4 out of 5 respondents rely on digital methods to get information about public services. B...
Embracing an Experience Driven Government Strategy
Dec-02-2022
Trust is the foundation of constituent services. One of the most common ways to diminish that trust is to develop services that...
Human-Centered Design is Critical to Rebuilding Trust in the Government
Sep-27-2021
State and local governments have faced a monumental task managing the distribution of COVID-19 vaccines. This video, developed ...
Delivering Vaccines Intelligently With Integrated Systems
Jan-25-2021
Never mind the pandemic. Legacy systems and paper-based processes aren't a winning combination in the best of times. So, let's ...
How to Digitize Mission Processes and Improve Customer Experience
Oct-30-2020
Agencies have mission needs and workforces that constantly change. But too often, agencies can’t hire the necessary talent fast...