When CX Efforts Go Wrong

You’ve sent the email, you’ve posted on social media, you’ve distributed the surveys – but now you’re getting negative feedback and nasty comments.

So, what can you do when your CX efforts go wrong or not as intended? Instead of writing off your program as a failure, you must understand how to handle negative feedback.

Join us online Monday, Nov. 4 from 4-4:30 p.m. ET/1-1:30 p.m. PT to hear from a CX expert about how to create a plan for when your CX programs don’t go as you planned.

You’ll learn how to:

Anticipate where you might run into constituent frustrations.
Create and document a plan for your organization to handle said complaints.
Get your programs back on track.
You’ll hear from:

Angela Ramirez, Communications Manager, City of Lakewood, CO