How Plain Language Can Help Improve Your CX

Clear communication is essential in government customer service, and plain language is a key tool for making messages accessible and engaging. By removing jargon and simplifying structure, plain language helps ensure that all audiences can understand and act on information.

You will learn:

- How plain language improves service delivery and builds public trust.
- How improved communications directly impact accessibility.
- Strategies for applying plain language across different channels, including online and digital outreach.

Watch on demand to hear from a government expert about how to apply plain language fundamentals to your CX efforts.