How a Little Empathy Can Improve CX

In virtually every aspect of life, a little empathy can go a long way. This is especially true when we think about how government agencies and their employees interact with constituents. Services, apps, processes, forms, outreach — core elements of CX programs — can all be improved when approached with an empathetic mindset.

Specifically, you'll learn:

- Why empathy is such a powerful concept for effective CX programs.
- Key considerations for bringing empathy into your processes.
- Examples of empathy in action in government services.

Watch on demand to hear from a CX expert about how to incorporate empathetic CX into your strategies and programs.