You Asked for Feedback and Got It: Now What?

Whether you collected feedback from an official survey, a social media post or an in-person conversation with a constituent, do you know what your next step is? Feedback is only as good as what you do with it.

Agencies need a well-thought-out and documented plan for what to do with responses and input, no matter how they’re collected or who submitted them.

You'll learn how to:

- Track feedback and create one source of truth for the data.
- Develop an action plan.
- Share your plans and strategies across agency departments.

Watch on demand to hear from Alanna Reed, Director, Communications & Engagement, City of San Antonio, about best practices for using feedback to inform your programs moving forward.