How Innovation and Efficiency Are Transforming Government: Session 2

Session 2: Moving Beyond the Buzz – How to Make Efficiency Last in Government

Government Keynote 2: What's Next? Innovation and Productivity in Gov Beyond 2025

- John Thomas, Chief Performance Officer at District of Columbia Department of Transportation
Looking toward the future, this keynote explores emerging trends and technologies set to redefine government innovation and productivity.

Lightning Keynote 3: Digital-First Communications: Reaching People Where They Are

- Angy Peterson, Vice President for Experience Services, Granicus
A digital-first communication strategy can improve constituent engagement and reduce costs — but it must be strategic. Angy Peterson shares how agencies can motivate their audiences while avoiding communication overload and enhancing the customer experience.

Lightning Keynote 4: How Digital Communication, Collaboration Service Can Transform Operations

- Matt Mandrgoc, Head of Public Sector, Zoom
As agencies look to transform their operations and services, their legacy digital communications and collaboration solutions have become a sticking point, lacking the flexibility to adapt to emerging work processes.Matt Mandrgoc discusses how modern digital communication and collaboration services can help agencies accelerate their digital transformation efforts.