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Meeting Your New Digital Coworkers

For state and local agencies, the road to mission success is covered with obstacles. From tightening budgets to growing workloads, these challenges are making it harder for agencies to serve the public every day. Even worse, these agencies’ workforces are often stuck in the past. The resulting customer experience (CX) isn’t satisfying for citizens, and it’s no more fun for government employees to deliver.

But an increasingly popular technology may offer state and local governments a way out. Robotic process automation (RPA). RPA bots can automate repetitive tasks, freeing up humans for more engaging work. These digital coworkers are the new teammates agencies didn’t realize they needed.

In three lessons, we’ll explain what RPA is, how to successfully onboard RPA bots at your agency, and how a 21st century workforce operates with this technology. You’ll learn six obstacles RPA can help overcome, plus six ways it improves work. Perhaps most importantly, you’ll discover how RPA creates human in the loop processes for mission success.

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