Critical Conversations: Learn How to Connect in Conflict

At the heart of collaboration is the ability to have effective critical conversations. Whether sharing difficult feedback with a direct report or navigating conflict with a peer colleague, communication skills that foster connection despite challenges are crucial for success in the workplace.

Specifically, you’ll learn:

- Approaches for building rapport before critical conversations arise.
- How to prepare before a critical conversation.
- Techniques for communicating authentically and clearly.
- Why adopting a “focus on the future” can support conflict resolution.

Watch on demand to hear from a government expert about the do's and don’ts of critical conversations