Strategies for Increasing Customer Engagement

Most interactions between constituents and government agencies are no longer face-to-face. Generally, services are accessed through websites, portals, digital forms and even chatbots.

As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?

Specifically, you’ll learn how to:

- Elevate constituent engagement.
- Address challenges around siloed and paper-based processes.
- Modernize your customer engagement in the current budgetary and security environment.

Watch on demand to hear from government and industry experts about creative ways to boost customer engagement.