How Plain Language Improves Constituent Engagement

You could have the most sophisticated service delivery model in the country - but if your constituents can't understand your messaging or information, your services have just been rendered useless.

Plain language is an absolutely core component of effective CX, but is it prioritized at your organization? Is it incorporated throughout every CX program of or initiative you launch?

You'll learn:

- What plain language is and its impact on the success of government initiatives.

- Plain language basics to include in your CX programs.

- Examples of good plain language that you can model in your organization.

Watch on demand to hear from Wendy Wagner-Smith, National Plain Language Writing Expert Trainer and Public Affairs Officer, Federal Housing Finance Agency, Office of Inspector General, about the critical role plain language plays in constituent engagement.