How to Measure Your Customer Experience

We’ve all taken customer satisfaction surveys before, where you’re asked to gauge your experience on a scale from a happy face to a sad face. But those kinds of metrics are often limiting and don’t offer much insight into your customer experience (CX).

As the government moves forward with the President’s Executive Order on Customer Experience, agencies are struggling with how to quantify and measure a good experience.

Specifically, you’ll learn:

- Why tracking CX metrics is critically important.
- How to align your CX metrics to mission success to get leadership buy-in and demonstrate real results.
- Best practices from leaders who are working in this field right now.

Watch on demand to hear from government and industry leaders about the most useful customer experience metrics.