GovLoop Video

Agencies are tasked with protecting their networks from cyberattacks, but there is no longer a perimeter that makes it easier to defend. Instead agencies need to rethink how they secure every device connecting to an agency net...

While customer experience (CX) is critical to the success of your mission, agencies often encounter issues when CX is not integrated into every part of the organization. Without a high-level, holistic approach, your agency mig...

Government agencies face an evolving landscape of cybersecurity threats, with insider risks posing some of the most complex challenges. Whether driven by malicious intent or negligence, insider threats can compromise national s...

Have you taken time to consider the experience citizens have when making payments to your agency, or even what it’s like for front-line staff? A candid look often reveals public agencies are decades behind the best payment tech...

“The customer is always right” is a common phrase in the private sector, but the sentiment applies to the government, too. The success of agency missions depends on effective customer experience (CX). While agencies face uniqu...

Successful teams usually share a few common traits: they’re goal-oriented, mission-focused, highly collaborative, and productive. Unfortunately, creativity, a core part of high-functioning teams, often gets overlooked. If your...

Government Keynote 3: The Future of Data Management - Chris Burroughs, Director, Data Protection and Governance, Commonwealth of Virginia In this keynote, you will learn from a government leader about where data management tr...

Government Keynote 2: AI and Data – What's the Connection? - Natalie Evans Harris, State Chief Data Officer, Maryland Everywhere you look, agencies are exploring the role of AI in making their operations more efficient. But f...

Session 1: The Problem - Data Is Everywhere Government Keynote 1: Getting a Handle on Your Data - Marcus Thornton, Deputy Chief Data Officer, Commonwealth of Virginia Data is foundational, but as agencies continue to grow th...

Picture this scenario: you’re a customer service representative at the DMV. You’re working with a customer who is trying to update their license but doesn’t have the right paperwork. You know there are alternative documents the...