NextGen Summit Oct. 2025 Working With Challenging Personalities

Working With Challenging Personalities

- Tina (Denq) Cooper, Consultant, Trainer and Facilitator

No matter your agency or role, you’ve probably run into colleagues who you find easy to work with, while others test your patience daily. This interactive session gives you practical tools to navigate those dynamics with confidence. You’ll learn how to identify the underlying causes of workplace friction (it’s not always what you think). We’ll also cover practical communication techniques to foster more constructive and respectful relationships.By the end, you’ll walk away with ideas you can apply immediately to reduce interpersonal stress, stay focused on your mission, and help create a healthier team culture.