Artificial Intelligence: A New Frontier in Government CX

Artificial intelligence, including generative and agentic AIs, can transform resident-to-government interactions by delivering faster and more personalized benefits, streamlining workflows and improving efficiencies. But the underlying AI data must be clear and carefully curated, and agencies must remember that there’s a human element to using AI technology. In this video interview, Luke Norris, Granicus’ Vice President of Platform Strategy and Digital Transformation, discusses AI’s transformative possibilities and offers specific guidance for the public sector.