NextGen May 2024: Customer Experience Is Everyone’s Job (And Why It Can Help Your Career)

Do you consider yourself a CX professional? Why or why not? The truth is, every government employee should think of themselves as a customer experience expert. This breakout session will feature a CX thought leader who will share why this skillset is crucial for public servants looking to advance their careers.

Key Takeaway: You’ll learn why customer experience is a critical skill for all public servants and how to incorporate it into your daily work.

ECQ 3: Results Driven

Speaker:
- Natasha Porter, Enterprise Data Management Division Chief, Defense Logistics Agency