AI in Government: New Opportunities to Transform CX

Artificial intelligence, including generative and agentic technology, can transform how residents interact with government, as well as streamline employee workflows and enhance efficiencies. Such success, however, requires clear, curated data and an investment in the employees using the AI technology. In this video interview, Luke Norris, Granicus’ Vice President of Platform Strategy and Digital Transformation, discusses AI’s transformative possibilities and offers specific guidance for the public sector.