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Constituent Service: 3 Common Delivery Mistakes to Avoid

As a public servant, your mission to deliver services to your constituents is your goal and priority.

Consider all of the touchpoints agencies have with constituents daily – applying for a permit to updating a driver's license to staying informed about COVID-19. These services are often burdensome and process-intensive. What if there were a better way for agencies to deliver services?

Specifically, you’ll learn:

- The biggest barriers facing agencies looking to transform their service workflow to make them more digital, inclusive and efficient.
- How the state of Virginia and the VA have reimagined their government services offerings.
- How to create a new strategy to improve service delivery at your organization.

Watch on demand to hear from government and industry experts about approaches and accelerators that can drive better service delivery.


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