How AI Can Help Agencies Deliver Better Constituent Experiences

Whenever a constituent interacts with an agency, whether requesting information or accessing services, the quality of that engagement often comes down to data. Does the employee or system have access to data needed to provide a helpful response? In this video interview, Chris Dilley, Field Chief Technology Officer and Chief Architect for U.S. State and Local Government at ServiceNow, discusses how agencies can begin leveraging the power of AI in service delivery.