GovLoop Video

Modernizing constituent services is no longer an option. That's because constituents, when dealing with agencies, expect the same kind of seamless, digital-first experience they have with other service providers. Meanwhile, age...

Outdated, paper-based workflows and processes are a losing proposition for both government agencies and the constituents they serve. Constituents, when dealing with agencies, expect the same kind of seamless, digital-first expe...

Among the various cybersecurity risks, one type of vulnerability — identity security — is a particular concern. As agencies increasingly transition to the cloud, they create more vulnerabilities, expanding their attack surfaces...

One type of cyber vulnerability — identity security — is a particular concern as agencies increasingly transition to the cloud, expanding their attack surfaces, multiplying the number of user privileges, and augmenting system b...

Whenever a constituent interacts with an agency, whether requesting information or accessing services, the quality of that engagement often comes down to data. Does the employee or system have access to data needed to provide a...

Whenever a constituent interacts with an agency, whether requesting information or accessing services, the quality of that engagement often comes down to data. Does the employee or system have access to data needed to provide a...

The fierce competition for talent, along with shrinking budgets, makes it tougher than ever for state and local agencies to attract and retain workers and to deliver quality services to the public. In this video interview, Gian...

There's not much agencies can do about tight budgets or the fierce competition for talent, but they can take steps to provide employees with a better work experience and, in the process, deliver better services to the public. I...

With the risk of fraud being omnipresent, agencies must take every possible measure to strengthen the digital identity verification process. But they need to do that without creating a bad user experience and delaying the deliv...

Agencies must take every feasible measure to safeguard against the omnipresent risk of fraud through the identity verification process. But how can they do that without creating unnecessary delays and difficulties in the delive...