GovLoop Academy

Today, modern cities have a lot on their plates to manage, such as economic constraints, rapid urbanization, and environmental sustainability. They also need to address evolving constituent expectations for public safety, healt...

In today’s environment, most government agencies’ contact centers don’t have the modern tools necessary to meet citizen demands. They are often working with technology and processes that are outdated, hinder information sharing...

Federal agencies have been measuring customer satisfaction since at least 1993, but benchmarking governmentwide results has not been possible because each agency uses its own approach. There are, however, pockets of innovati...

Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That’s why it’s critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there are f...

Today, one of the most important capabilities for a government organization to possess is effective communication – both between employees and with constituents. The problem is, as expectations and technologies have evolved, ma...

This six-lesson course will cover different types of applications, why they are important to citizens and government employees, how they work, challenges to application delivery, and what the next generation of Application Deli...