Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas and interests. This course introduces the concept of Human-Centered Design and its role in developing government products, services, and policies that put citizens and their needs at the center of decision-making.
After completing this course, you will be able to:
- Advocate for the Human-Centered Mindset within your organization.
- Employ Human-Centered Design methods and techniques to approach problem solving that meets the needs of your citizens.
- Design a strategy for implementing a Human-Centered Design approach that satisfies the unique challenges faced within government.
- Story Bellows, Mayors Office of New Urban Mechanics in the City of Philadelphia
- Catherine Bracy, Code for America
- Andrew Buss, Office of Innovation and Technology in the City of Philadelphia
- Ariel Kennan, Code for America
- Kate Lydon, IDEO
- Joshua Marcuse, Department of Defense
- Harlan Weber, Code for Boston