Customer Service Playbook for Government

Your Winning Game Plan - Video [30 minutes]

We’ve all heard the case studies about organizations that get customer service right. While the stories are helpful, what you really need is a game plan – a “playbook” – … View Course

Government Data Influencers in Action

Seizing the Open Data Opportunity - Interactive [1 hour]

If you’re a civil servant tasked with opening data in your agency or department, this course is for you!  In particular, if your role is connected to opening government data or … View Course

Hyperconvergence in Government

Increase IT Efficiency with a Hyperconverged Infrastructure - Interactive [30 minutes]

As technology evolves, so does the IT infrastructure. One of the hottest trends in data center architecture is hyperconverged infrastructure, a means of reducing data center footprint and costs while … View Course

The Power of Listening

Listen Intently and Intelligently - Video [30 minutes]

Have you ever wondered how well you actually listen?  Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, … View Course

The Power of Questions

Improve Your Questions and Conduct Better Coaching Sessions - Video [15 Minutes]

You can never ask a dumb question, right?  While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career … View Course

Engagement Vs. Management

Actions for Leading Engagement - Video [30 minutes]

Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance.” Most of today’s government employees are knowledge workers, who come … View Course

Managing Mobility

Tips for Managing a Mobile Workforce - Video [30 minutes]

Not long ago your team probably worked from the office every day. Now, it might seem like everyone is working remotely. Telework is easier than ever and has the potential … View Course

Editing Tips and Tricks

Video [6 minutes]

If you work in government, chances are really good that you read and write a lot every day. One of the pitfalls for people who produce or preview pages of … View Course

Your Cybersecurity Crash Course

10 Things You Need to Know Right Now - Video [20 minutes]

Information security may very well be the defining challenge of this era of government. How will government meet security demands with cyber attacks coming from every side? Even if you … View Course

How Do We Know When To Trust Our Gut?

Video [7 minutes]

“Blue sense,” “intuition,” or “gut checks” are common ways to describe the feeling of when you should take a specific action at a certain time. This feeling is actually scientific and … View Course