Data-Driven Leadership

Lead with Data-Driven Decisions and Predictive Analytics - Video [20 minutes]

Leading with the cold hard facts can be a reassuring method to know you’re making the best decisions for your organization. But this can be challenging at times when you … View Course

The Human-Centered Design Mindset

Understand Citizen-Centric Design Processes - Interactive [30 minutes]

Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas … View Course

Customer Service Playbook for Government

Your Winning Game Plan - Video [30 minutes]

We’ve all heard the case studies about organizations that get customer service right. While the stories are helpful, what you really need is a game plan – a “playbook” – … View Course

Government Data Influencers in Action

Seizing the Open Data Opportunity - Interactive [1 hour]

If you’re a civil servant tasked with opening data in your agency or department, this course is for you!  In particular, if your role is connected to opening government data or … View Course

Hyperconvergence in Government

Increase IT Efficiency with a Hyperconverged Infrastructure - Interactive [30 minutes]

As technology evolves, so does the IT infrastructure. One of the hottest trends in data center architecture is hyperconverged infrastructure, a means of reducing data center footprint and costs while … View Course

The Power of Listening

Listen Intently and Intelligently - Video [30 minutes]

Have you ever wondered how well you actually listen?  Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, … View Course

The Power of Questions

Improve Your Questions and Conduct Better Coaching Sessions - Video [15 Minutes]

You can never ask a dumb question, right?  While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career … View Course

Engagement Vs. Management

Actions for Leading Engagement - Video [30 minutes]

Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance.” Most of today’s government employees are knowledge workers, who come … View Course

Managing Mobility

Tips for Managing a Mobile Workforce - Video [30 minutes]

Not long ago your team probably worked from the office every day. Now, it might seem like everyone is working remotely. Telework is easier than ever and has the potential … View Course

Editing Tips and Tricks

Video [6 minutes]

If you work in government, chances are really good that you read and write a lot every day. One of the pitfalls for people who produce or preview pages of … View Course