Lessons

  • Overview
  • Lesson 1: The Challenges to Government Service Delivery [3:18]
  • Lesson 2: What You Need for Better Service Delivery [3:11]
  • Lesson 3: How to Eliminate Service Outages [3:18]
  • Knowledge Check
  • Post-Course Survey

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Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That’s why it’s critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there are five steps that agencies can take to ensure they improve performance and availability – even going so far as to eliminate service outages.

In three lessons, this course explains common causes for poor service performance and uptime and explains what capabilities agencies need to remediate those issues. Then, we offer a five-step approach to ensure service delivery is maintained and outages are avoided.

This course was informed by Christian Malone, Advisory Solution Architect, IT Operations Management Practice at ServiceNow Federal.