Lessons

  • Overview
  • Introduction to Engagement Vs. Management [1:54]
  • Lesson 1: New Ways to Manage [5:14]
  • Knowledge Check: New Ways to Manage [0:30]
  • Lesson 2: Engaging the Leaders [8:15]
  • Knowledge Check: Rank Your Team, Division or Organization [1:00]
  • Lesson 3: Financial Cost of Disengagement [3:27]
  • Lesson 4: Investing in Engagement [4:28]
  • Lesson 5: Types of Engagement [3:57]
  • Lesson 6: Engagement Drivers [3:48]
  • Knowledge Check: Engaging the Group [2:00]
  • Post-Course Survey

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Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance.” Most of today’s government employees are knowledge workers, who come with particular ways of being motivated and managed. How do managers connect with their team in a way that motivates and inspires them? How do leaders know what to invest in to motivate their employees? After taking this course, you will:

  • Learn six actions for leading engagement
  • Recognize employees and colleagues across four different levels of engagement
  • Estimate the financial impact of disengagement
  • Understand what tools to invest in to increase engagement

This course is led by experts in workforce management, including:

  • Derrick Barton: CEO, Center for Talent Solutions
  • Jason Parman: Senior Consultant, Office of Personnel and Management