Lessons

  • Overview
  • Lesson 1: The Need for IT Modernization in Government [3:28]
  • Lesson 2: The Steps to Modernization [3:42]
  • Knowledge Check
  • Lesson 3: Assess Current Service Delivery [3:21]
  • Lesson 4: Consolidate Fragmented Tools [3:47]
  • Lesson 5: Accelerate Your Processes [3:47]
  • Lesson 6: Customize User Experiences [3:57]
  • Interactive: What a Modern Agency Looks Like [2:00]
  • Post-Course Survey

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IT modernization in government is a must. It’s important to deliver the necessary levels of security, functionality and efficiency to help government employees in their roles. More importantly, modernization will help government deliver better services to the American public.

 

This GovLoop Academy course examines how agencies should approach modernization to conserve costs and ease technology transitions, as they improve citizen services. In six lessons, we’ll explore what modernization looks like and – more importantly – how to get there.

We’ll explain how agencies can avoid ripping out and replacing all of their legacy systems by thoughtfully applying software solutions instead. Finally, we’ll walk you through an interactive to see what a modern agency geared toward service delivery looks like.

To offer further insight, we’ll hear from Anto Tossounian, Director of Federal Solution Consulting at ServiceNow, a leading provider of enterprise service management solutions for government.

Thank you to ServiceNow for this public sector resource.