The Power of Listening

Listen Intently and Intelligently - Video [30 minutes]

Have you ever wondered how well you actually listen?  Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, … View Course

The Power of Questions

Improve Your Questions and Conduct Better Coaching Sessions - Video [15 Minutes]

You can never ask a dumb question, right?  While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career … View Course

Engagement Vs. Management

Actions for Leading Engagement - Video [30 minutes]

Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance.” Most of today’s government employees are knowledge workers, who come … View Course

Managing Mobility

Tips for Managing a Mobile Workforce - Video [30 minutes]

Not long ago your team probably worked from the office every day. Now, it might seem like everyone is working remotely. Telework is easier than ever and has the potential … View Course

Performance Management Matters

Getting the Most from Performance Management Initiatives - Video [6 minutes]

Performance Management initiatives have been around for awhile. Most organizations implement them well — however, it’s not an exact science. In order to get the most from your Performance Management Plan, … View Course

5 Quick Tips to Have a Nice Conflict

How to Manage Emotions in the Office - Video [7 minutes]

President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” And that’s not just true on the geopolitical level, … View Course

Become a Brilliant Coalition Builder

Video [6 minutes]

We’ve all heard the phrase, “it’s who you know” and we’ve all had experiences that verify its validity. So what if you could be the person that stands at the … View Course

Creating a Performance Culture

GPRA at Twenty - Video [1 hour 15 minutes]

Every agency has reporting requirements tied to the Government Performance and Results Act, affectionately known as GPRA. Whether you’re directly connected to it or not (but especially if you are), … View Course

Failing Fast

5 Ways to Introduce Innovation in Your Agency - Video [4 minutes]

Albert Einstein say that insanity is “doing the same things over and over again and expecting different results.” We say: “Stop the insanity!” One way you can do that in … View Course

Implementing a Project

Four Key Considerations for Team Leaders - Video (8 minutes)

At the end of the day, your agency will be judged on the programs and projects that you successfully manage to implement. This engaging interactive learning experience focuses on the … View Course