The Human-Centered Design Mindset

Understand Citizen-Centric Design Processes - Interactive [30 minutes]

Every agency has a responsibility to focus its efforts on fulfilling the needs of its citizens. However, it’s unfortunately all-too-common for competing interests to shift the discussion toward internal agendas … View Course

Your Brain on Conflict

Manage Your Stress, Improve Your Productivity, and Effectively Lead - Interactive [50 minutes]

Why is it so much harder to make a decision in the afternoon? Why did you suddenly remember the name of your client you’ve been trying to recall all day? … View Course

Coaching as a Culture

Many organizations focus on training their leaders in the tactical skills of coaching and mentoring. However, the culture that surrounds and fosters your staff is equally as important to engraining … View Course

Leading for Engagement

Getting Employees to Love What They Do - Video [8 minutes]

Engagement is definitely a big buzzword these days. How do we get people to do more in an environment where resources are dwindling? More importantly, how do you get beyond … View Course

Leadership Conversations

Communicate to Become a More Effective Leader - Video [30 minutes]

Great leaders understand the importance of regular and meaningful conversations between themselves and their teams. However, those conversations are not all the same. Your leadership style, the personalities of your team, … View Course

Binding Books

Putting Words Into Action - Video [5 minutes]

In this continuous series, GovLoop features books we selected for our professional development as an organization.  In each of these short videos, we provide:   An overview of the book. … View Course

Data-Driven Leadership

Lead with Data-Driven Decisions and Predictive Analytics - Video [20 minutes]

Leading with the cold hard facts can be a reassuring method to know you’re making the best decisions for your organization. But this can be challenging at times when you … View Course

The Power of Listening

Listen Intently and Intelligently - Video [30 minutes]

Have you ever wondered how well you actually listen?  Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, … View Course

The Power of Questions

Improve Your Questions and Conduct Better Coaching Sessions - Video [15 Minutes]

You can never ask a dumb question, right?  While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career … View Course

Engagement Vs. Management

Actions for Leading Engagement - Video [30 minutes]

Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance.” Most of today’s government employees are knowledge workers, who come … View Course