How to Improve Government Service Delivery

Eliminate Service Outages - Interactive [10 Minutes]

Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That’s why it’s critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there … View Course

Understanding Connected, Digitized Transportation

Create Smart Transportation Systems - Interactive [13 minutes]

This course is intended for anyone who wants to better understand connected, digitized transportation. In four lessons, we’ll define digitized transportation and explore the challenges and opportunities associated with it. Then, … View Course

The Components of IT Modernization

The federal government spends nearly 75 percent of its annual information technology funding on operating and maintaining existing legacy information technology systems. That’s why most agencies are attempting to modernize … View Course

Developing Modern Government Services

Employ IT Service Management at Your Agency - Interactive [30 Minutes]

IT modernization in government is a must. It’s important to deliver the necessary levels of security, functionality and efficiency to help government employees in their roles. More importantly, modernization will … View Course

Introduction to DevOps

Learn the Basics of DevOps - Interactive [10 minutes]

This course is intended for anyone who wants to better understand DevOps. In three lessons, we’ll define the development process known as DevOps, outline the benefits of this approach and … View Course

Your Playbook for Records Management

Creating Your Digital Records Strategy - Interactive [30 Minutes]

Records management is a top-of-mind issue in government today. That’s not just because initiatives like the 2012 Managing Government Records Directive requires agencies to digitize their information. There are also … View Course

Introduction to the Internet of Things

Learn the Basics of IoT - Interactive [10 minutes]

This course is intended for anyone who wants to better understand the internet of things (IoT). In three lessons, we’ll define IoT, offer examples of how it works, and discuss some … View Course

Moving from Digital Disruption to Digital Transformation

Transform Your Agency's IT - Interactive [30 minutes]

Digital transformation is not easy or automatic — it’s a journey. Still, tools and methods are available to accelerate strategic planning and execution, while providing a means to improve user … View Course

Planning a Digital Service Acquisition

Phase 1 of Digital Acquisitions - Interactive [30 minutes]

We are standing at a tipping point. Private technology businesses were forced to reevaluate the way they met customer needs when the tech bubble popped in 2001. This reevaluation led … View Course

Solicitation for Digital Service Acquisitions

Phase 2 of Digital Acquisitions - Interactive [30 minutes]

Welcome to  Solicitation for Digital Service Acquisitions, part 2 of the Knight Foundation’s Digital Service Acquisition learning path. In the following lessons, we’ll dive into the specifics of acquisition planning, … View Course