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Lessons

  • Overview
  • Lesson 1: 5 Quick Tips (Video) [7:17]
  • Post-Course Survey

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President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” And that’s not just true on the geopolitical level, but in every office place in America. The truth is that conflict is inevitable, but there are some steps you can take to prevent and manage it. In this 8-minute micro learning experience, you will:

  • Learn five ways that you can mitigate and manage conflict in your office
  • Understand how you and others approach conflict when it arises
  • Commit to an action that you can take to address conflict in your context

Based on the book, “Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places” by Tim Scudder, CPA, Michael Patterson, Ed.D., and Kent Mitchell, we’d encourage you to listen to this short course, then grab the book for further learning.