How the 21st Century IDEA Will Transform Government

Improve Customer Experience in Your Agency - Interactive [10 minutes]

Federal agencies have been measuring customer satisfaction since at least 1993, but benchmarking governmentwide results has not been possible because each agency uses its own approach. There are, however, pockets … View Course

Smart Cities and Communities

Embark on the Smart City Journey - Interactive [10 minutes]

Today, modern cities have a lot on their plates to manage, such as economic constraints, rapid urbanization, and environmental sustainability. They also need to address evolving constituent expectations for public … View Course

The Evolution of Identity Proofing: How to Improve the Customer Experience and Protect Against Fraud Risk

Adopt a Multi-Layered Decisioning Platform - Interactive [10 minutes]

Government leaders have prioritized addressing improper payments and citizen safety in government programs for decades, but now the importance has shifted to balancing fraud protection efforts while enhancing customer experience. … View Course

How to Simplify Compliance Authorizations

Shorten the ATO process with Automation - Interactive [10 minutes]

The federal government manages more than $90 billion worth of information technology, including newer cloud solutions and some systems that are decades old. Regardless of the type of system, agencies … View Course

Organizing for Open in Your Leadership and Culture

Bring Open Leadership to Your Organization - Interactive [10 minutes]

Today’s world and today’s government require new skills—skills involving creative differentiation and innovation. Employees today crave authentic and honest interaction, access to transparent information, opportunities to weigh in on critical … View Course

Modernizing Your IT Infrastructure to Power Artificial Intelligence in Government

Take Advantage of All AI Can Offer - Interactive [10 minutes]

Artificial intelligence, or AI, is the ability of a computer to make decisions by learning from data—like a human being, only much, much faster. Today, AI systems are unlocking the … View Course

A New Paradigm for Change in Government Leadership

Transform Your Organization - Interactive [10 minutes]

Encouraging transformation in any IT organization is difficult. But often it seems even more difficult in the public sector. Every day, we hear about the struggles of our warfighters, civil servants, and … View Course

How Cloud Can Modernize State and Local Government

Leverage VMware on AWS Cloud - Interactive [10 minutes]

Government IT departments are largely in charge of acquiring, deploying and managing the many systems that support these new applications and services. But they have challenges of their own including … View Course

How to Successfully Pursue a Modern Hybrid Cloud Solution

Leverage the Right Hybrid Cloud Infrastructure - Interactive [10 minutes]

More than ever, state and local government needs modern technology that makes it easier to manage critical applications and deliver the modern services that citizens expect. And government IT departments … View Course

Integrate with Cloud for Innovative Higher Education

Leverage VMware on AWS Cloud - Interactive [10 minutes]

Within higher education, IT is increasingly being used to improve operational efficiency and effectiveness, through activities such as automation, personalization, mobile access, outsourcing, shared services, and process improvement. However, acquiring … View Course