Achieving IT Optimization in the Public Sector Today

Government agencies have invested heavily in infrastructure, applications and processes, but now too many times, it feels like they’re not getting what they first paid for. Systems can get in … View Course

How Automation Can Improve Efficiency and Increase Output

Government offices are full of paperwork and repetitive tasks, but while these activities may seem like business as usual, they’re taking away from bigger goals. A solution is needed to … View Course

How to Secure the Software Development Lifecycle

The rapid rise in government applications has created significant benefits for the public sector. But while software applications are transforming the face of government, they are also expanding government’s technology footprint … View Course

How to Get Started with Machine Learning

There’s a lot of buzz about machine learning in government today, given its potential to improve operations, cut costs and produce better program outcomes. But what exactly is it? What … View Course

3 Steps to Modernizing the Government Contact Center

In today’s environment, most government agencies’ contact centers don’t have the modern tools necessary to meet citizen demands. They are often working with technology and processes that are outdated, hinder … View Course

Redefining Service Delivery to Citizens

Improving customer service is a priority for many government agencies, and for good reason. When agencies provide exceptional service, constituents are more likely to find information they need, access valuable … View Course

Making the Business Case for Digital Transformation

For many reasons, government organizations today are taking a hard look at the technologies and strategies that fuel their missions. Collectively, all of these efforts to improve the way government … View Course

Providing Secure Network Access for Government Users

Secure network access is a cornerstone capability for the public sector. Government employees must be able to contribute to their missions on day one, and they need a more secure … View Course

How to Manage Your Agency APIs

This course is intended for anyone who wants to better understand application programming interface (API) management strategy. In three lessons, we’ll define APIs, describe their importance to government and explain … View Course

How to Eliminate Government Service Outages

Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That’s why it’s critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there … View Course