Protected: Redefining Service Delivery to Citizens

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Making the Business Case for Digital Transformation

For many reasons, government organizations today are taking a hard look at the technologies and strategies that fuel their missions. Collectively, all of these efforts to improve the way government … View Course

Providing Secure Network Access for Government Users

Secure network access is a cornerstone capability for the public sector. Government employees must be able to contribute to their missions on day one, and they need a more secure … View Course

How to Manage Your Agency APIs

This course is intended for anyone who wants to better understand application programming interface (API) management strategy. In three lessons, we’ll define APIs, describe their importance to government and explain … View Course

How to Improve Government Service Delivery

Citizens and public servants both rely on government services to execute daily tasks and meet long-term goals. That’s why it’s critical that agencies provide reliable, around-the-clock service delivery. Fortunately, there … View Course

The Components of IT Modernization

The federal government spends nearly 75 percent of its annual information technology funding on operating and maintaining existing legacy information technology systems. That’s why most agencies are attempting to modernize … View Course

Understanding Connected, Digitized Transportation

This course is intended for anyone who wants to better understand connected, digitized transportation. In four lessons, we’ll define digitized transportation and explore the challenges and opportunities associated with it. Then, … View Course

Introduction to DevOps

This course is intended for anyone who wants to better understand DevOps. In three lessons, we’ll define the development process known as DevOps, outline the benefits of this approach and … View Course

Your Playbook for Records Management

Records management is a top-of-mind issue in government today. That’s not just because initiatives like the 2012 Managing Government Records Directive requires agencies to digitize their information. There are also … View Course

Developing Modern Government Services

IT modernization in government is a must. It’s important to deliver the necessary levels of security, functionality and efficiency to help government employees in their roles. More importantly, modernization will … View Course