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Civic Hackers in Action

Open data fuels innovation, improves transparency and enables better decision-making in government. No matter what your level of experience with open data, these 15 lessons and interactive exercises will help … View Course

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Plain Language

Government gobbledygook! That’s what most citizens say when they see government policies and legislation. Speaking of legislation, the Plain Language Act actually mandates that government agencies write more clearly.  So … View Course

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Customer Service Playbook for Government

We’ve all heard the case studies about organizations that get customer service right. While the stories are helpful, what you really need is a game plan – a “playbook” – … View Course

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HCD In Action: NYC School Choice Program

Human-Centered Design is making an impact throughout government at all levels: federal, state and local. As you get started using HCD at your agency, you’ll likely need some insider tips … View Course

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The Human-Centered Approach

In order to implement human-centered design in your agency, you’re going to need a toolbox of methods, techniques, and resources, as well as a process to guide you through using … View Course

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Government Data Influencers in Action

If you’re a civil servant tasked with opening data in your agency or department, this course is for you!  In particular, if your role is connected to opening government data or … View Course